Technical Support & FAQ

The first release has no account system and no developer server that receives user content. Archives, journals, events, and timelines stay on your iPhone by default. If iCloud Photos or device backup is enabled, Apple may sync data under your system settings; this is not Luvlog-operated cloud sync.

Use Export in Settings to create a local JSON backup, then save it to a trusted location through Files or the share sheet. Use Import on a new device to restore. Keep the original backup before importing. Manual export and import are not automatic cloud sync.

Uninstalling normally deletes the app’s local container. If you did not create a usable backup, we usually cannot recover the records because they were not uploaded to our server. Original items in Photos and backups you stored elsewhere are not automatically deleted.

Photos access selects or saves media, camera and microphone access records when you choose, and notifications schedule local reminders. You may change each permission in iOS Settings. Luvlog does not request location or contacts.

Use Restore Purchases on the in-app purchase page and sign in with the Apple Account used for the purchase. Apple manages monthly and yearly subscriptions as well as the Lifetime purchase; subscribers can also manage or cancel renewal from the purchase page. Price, offer eligibility, region availability, and Family Sharing depend on the actual App Store product page.

Check your connection, restart Luvlog, and try Restore Purchases. If the issue remains, email the Luvlog and iOS versions, approximate purchase time, and order information supplied by Apple. Do not send your Apple ID password or complete payment details. Apple handles refunds.

No photo is uploaded to a Luvlog server for this feature. Subject extraction uses Apple Vision on the device. Performance depends on the device, image quality, and subject outline.

Legacy imports may contain an http or https media link. Displaying it may request that original third-party address, which receives ordinary network request information. Delete the entry or replace it with local media if you do not want that access. Other local records are not uploaded.

Delete records in Luvlog, withdraw system permissions in iOS Settings, or uninstall the app to remove its local container. Copies exported to Files, Photos, iCloud, or elsewhere must be deleted separately at those locations.

Email 2468181527@qq.com. For technical issues, include device, iOS and app versions, steps, and necessary screenshots. For rights notices, include the material location, ownership evidence, and requested action. We normally reply within 3–5 business days.